Matild Palace, a Luxury Collection Hotel

Facilities & Features Matild Palace, a Luxury Collection Hotel

• General:
• Parking,
• Pets allowed

• Activities:
• Bike tours,
• Cooking class,
• Happy hour,
• Horse riding,
• Live music/performance,
• Themed dinner nights,
• Tour or class about local culture,
• Walking tours

• Services:
• Free WiFi,
• Internet services,
• WiFi

• Food & Drink:
• Bar,
• Breakfast in the room,
• Fruits,
• Kid meals,
• Packed lunches,
• Restaurant,
• Room service,
• Special diet menus (on request),
• Wine/champagne

• Pool and wellness:
• Back massage,
• Beauty Services,
• Body treatments,
• Couples massage,
• Facial treatments,
• Fitness,
• Fitness centre,
• Fitness classes,
• Fitness/spa locker rooms,
• Foot massage,
• Full body massage,
• Hammam,
• Hand massage,
• Head massage,
• Massage,
• Neck massage,
• Personal trainer,
• Sauna,
• Spa and wellness centre,
• Spa facilities,
• Spa lounge/relaxation area,
• Spa/wellness packages,
• Steam room,
• Yoga classes

• Transport:
• Airport drop off,
• Airport pick up,
• Airport shuttle,
• Car hire,
• Parking garage

• Reception services:
• 24-hour front desk,
• Concierge service,
• Invoice provided,
• Lockers,
• Luggage storage,
• Valet parking

• Common areas:
• Outdoor furniture,
• Terrace

• Entertainment and family services:
• Babysitting/child services,
• Evening entertainment,
• Nightclub/DJ,
• Strollers

• Cleaning services:
• Daily housekeeping,
• Dry cleaning,
• Ironing service,
• Laundry,
• Trouser press

• Business facilities:
• Business centre,
• Fax/photocopying,
• Meeting/banquet facilities

• Miscellaneous:
• Air conditioning,
• Allergy-free room,
• Auditory guidance,
• Designated smoking area,
• Emergency cord in bathroom,
• Facilities for disabled guests,
• Family rooms,
• Heating,
• Higher level toilet,
• Key access,
• Key card access,
• Lift,
• Lower bathroom sink,
• Non-smoking rooms,
• Non-smoking throughout,
• Pet bowls,
• Soundproof rooms,
• Toilet with grab rails,
• Visual aids: Braille,
• Visual aids: Tactile signs,
• Wheelchair accessible

• Safety & security:
• 24-hour security,
• CCTV in common areas,
• CCTV outside property,
• Fire extinguishers,
• Safety deposit box,
• Security alarm,
• Smoke alarms

• Safety features:
• Access to health care professionals,
• Face masks for guests available,
• First aid kit available,
• Hand sanitizer in guest accommodation and key areas,
• Process in place to check health of guests,
• Shared stationery such as printed menus, magazines, pens, and paper removed,
• Staff follow all safety protocols as directed by local authorities

• Physical distancing:
• Cashless payment available,
• Contactless check-in/check-out,
• Physical distancing rules followed,
• Screens or physical barriers placed between staff and guests in appropriate areas

• Cleanliness & disinfecting:
• Guest accommodation is disinfected between stays,
• Guests have the option to cancel any cleaning services for their accommodation during their stay,
• Linens, towels and laundry washed in accordance with local authority guidelines,
• Property is cleaned by professional cleaning companies,
• Use of cleaning chemicals that are effective against Coronavirus

• Food & drink safety:
• All plates, cutlery, glasses and other tableware have been sanitized,
• Breakfast takeaway containers,
• Delivered food is securely covered,
• Food can be delivered to guest accommodation,
• Physical distancing in dining areas